Privacy policy.
How we collect, use and protect your personal information.
Last updated: 26 September 2026
Who we are
This policy explains how Guestwise Ltd ("we", "us") uses personal information collected through guestwise.co.uk. We are the data controller for this information. Guestwise Ltd, registered in England and Wales, company number 15235445. Brighton office (by appointment only): 1 Blatchington Road, Hove, BN3 3YP. Registered office: 128 City Road, London, EC1V 2NX. You can contact us about privacy at hello@guestwise.co.uk.
What we collect
| When | What |
|---|---|
| An estate agent refers you to us | Your name, phone number or email address, the property postcode and any notes the agent adds. The agent confirms you agreed to them sharing these details. We use them only to contact you about our service, and you can ask us to delete them at any time. |
| You request a valuation | Your name, email address, phone number (optional), property postcode, number of bedrooms, the condition score you choose, and the estimate shown to you. Unless you tick "no follow-up emails", we also send a few short emails about our management service, using MailerLite. You can unsubscribe from these at any time. |
| You apply for cleaning work | Your name, email address, phone number, postcode and the hours a week you'd like to work. |
| You request a monthly stay | Your name, email address, phone number, the home you're interested in, your move-in date, length of stay, number of guests, reason for your stay (optional) and any message you add. |
| You send us feedback | Your name, email address, the home you stayed in or own (optional) and your message. |
| You confirm you've read our onboarding materials | Your name, email address, property postcode and the points you confirmed. We use them to prepare for your discovery call and manage your onboarding. |
| You enter our feedback prize draw | Your name, email address and your feedback. We use them only to run the draw and to contact the winner. Entering is free and has no effect on any review you choose to leave. |
| You message us on WhatsApp | Your phone number, your WhatsApp name and your messages, which we use to reply to you. |
| You sign up to the Landlord Law Brief | Your email address. We use it to send the Brief, about one email a month, and a short welcome series about our services, based on your consent. Every email has an unsubscribe link, and you can unsubscribe at any time. |
| You book a call | The details you enter into our booking page, which is run by Calendly. |
| You email us | Your email address and anything you include in your message. |
| You use the website | Basic technical information, such as your IP address and browser type, handled by our hosting provider to deliver and protect the site. |
Why we use it, and our legal basis
- To reply to your request to stay and arrange your booking. Legal basis: taking steps at your request before entering a contract.
- To contact you about cleaning work you've applied for. Legal basis: taking steps at your request before entering a contract.
- To send your valuation and follow up on your enquiry. Legal basis: our legitimate interest in responding to people who ask about our services, and taking steps at your request before entering a contract.
- To manage your property if you become a client. Legal basis: performing our contract with you.
- To keep records we're required to keep, such as for tax. Legal basis: legal obligation.
- To measure how the website is used and how our adverts perform, only if you click "Accept" on our cookie banner. Legal basis: your consent.
We never sell your information.
Who we share it with
- Cloudflare: hosts the website and processes the valuation form.
- Google: stores valuation enquiries in our lead records (Google Sheets).
- MailerLite: sends our Landlord Law Brief emails, our welcome series and valuation follow-up emails, and stores the email addresses needed for that.
- Calendly: runs our call booking page, under its own privacy policy.
- Google Fonts: supplies the fonts on this website, which means your browser connects to Google.
- WhatsApp (Meta): carries any messages you send us on WhatsApp, under its own privacy policy.
- Houst: if you become a client, we share the details needed to manage your home with Houst, whose booking and pricing platform we use and whose local managers look after homes outside Brighton.
- Analytics and advertising providers: only if you accept cookies.
Some of these providers may process information outside the UK. Where they do, they use safeguards recognised under UK data protection law.
Cookies and similar technology
We store your cookie choice in your browser so we don't ask again. Analytics and advertising tags only load if you click "Accept". You can change your mind at any time by clearing this site's data in your browser settings, after which the banner will appear again.
How long we keep it
- Enquiries that don't go further: up to 2 years from your last contact with us.
- Clients: for as long as we manage your property, then up to 6 years for legal and tax purposes.
- Prize draw entries: until the draw is complete, then deleted, except the winner's details, which we keep for as long as we need to award the prize.
Your rights
You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or move it to another provider. Email hello@guestwise.co.uk and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put things right first.
Changes to this policy
We'll update this page if the way we use personal information changes, and change the date at the top.